Admin Console Overview & Permissions
Last updated · cacofonix 3.4.28 · getafix 3.2.65
The Admin Console (https://ui.<domain>) is the management portal for configuring telephony routing, users, teams, queues, IVR menus, alert rules, quality scorecards, and workforce shifts.
1. Navigation & Role Matrix
The left navigation menu in the Admin Console adapts automatically to your assigned role:
| Menu Entry | Agent (User) | Supervisor | Company Admin (Admin) | System Admin (Platform) |
|---|---|---|---|---|
| Applications → Desk | Yes | Yes | Yes | Yes |
| Applications → Dashboard | Yes | Yes | Yes | Yes |
| Applications → Voice Mail Messages | Yes | No | Yes | Yes |
| Applications → System Live | No | No | No | Yes |
Applications → History (Channel, Agent, Endpoint) | Yes | Yes | Yes | Yes |
| Applications → History → Queue Logs | No | Yes | Yes | Yes |
| Applications → Report → Agent Reports | Yes | Yes | Yes | Yes |
Applications → Report (Queue, Company) | No | Yes | Yes | Yes |
| Settings → Extensions, Phones | Read-only | No | Edit | Create / Edit / Delete |
| Settings → Users, Phone Numbers, Queues, Auto Attendants, Conferences | No | No | Edit | Create / Edit / Delete |
| Settings → Teams | No | No | Create / Edit | Create / Edit / Delete |
| Settings → Alert Rules, Scorecards, Sampling Rules, Shifts | No | No | Create / Edit / Delete | No (Company Admin only) |
| Settings → Providers, Companies, System Tools | No | No | No | Create / Edit / Delete |
2. Who Can Create, Edit, and Delete What?
Sirius Telefonix separates platform resource provisioning (performed by System Administrators) from tenant operational configuration (performed by Company Administrators):
- Provisioning & Deletion (System Admin only):
- Creating or deleting Companies, SIP Providers, Users, Extensions, Phones, Phone Lines, Phone Numbers (DIDs), Queues, Auto Attendants, and Conferences requires a System Administrator.
- Changing an existing user's Role also requires a System Administrator.
- Editing Existing Resources (Company Admin & System Admin):
- Once provisioned for your company, a Company Administrator can open and edit any User, Extension, Voicemail PIN, Phone Line password, DID routing target, Queue strategy/announcements, Auto Attendant menu options/prompt, or Conference name in your company.
- Creating & Managing Teams (Company Admin & System Admin):
- Both Company Admins and System Admins can create and edit Teams and assign queues or users to teams.
- Company Operational Policies (Company Admin only):
- Alert Rules, Scorecards, Sampling Rules, and Shifts are managed exclusively by your company's Company Administrator (when those feature flags are enabled on your company).
3. Company Admin Dashboard (/apps/dashboard)
When you sign in as a Company Administrator (or Supervisor opening the Console), the Dashboard displays:
- 4 Real-Time Tiles:
Callers Waiting Now,Longest Wait,Active Queue Calls, andLive Queues. - 6 Date-Range KPI Tiles:
Received,Answered,Abandoned,SLA (%),Unanswered, andActive Agentsfor your selectedStart Date/End Date. - Visual Breakdowns:
- Daily Call Volume chart
- Busiest Hours (half-hour call distribution across the selected period)
- Wait Time Distribution
- Top Agents and Top Inbound Numbers
4. Console Page Conventions
- Searching & Sorting: Every list page includes an instant search bar and sortable column headers with pagination (
5,10,25,100rows). - Opening an Editor: Click anywhere on a table row to open its configuration form.
- Immutable Identifiers: Primary identifiers (
Company ID,Provider ID,Base Extension,Phone No,AutoAttendant Id) are set at creation time and are read-only when editing. - Toggle Labels: Toggles display their current active state as their text label (
Enabledvs.Disabled,Record Enabledvs.Record Disabled,Call Waiting Disabled).