Platform Dashboard, System Live & System Tools

Last updated 2026-10-24 · cacofonix 3.4.28 · getafix 3.2.65 · panoramix 3.1.10

System Administrators have dedicated cross-tenant monitoring and operational recovery tools in the Admin Console (https://ui.<domain>).

1. Platform Dashboard (`/apps/dashboard`)

When signed in as a System Administrator, the Dashboard opens in Platform overview mode (auto-refreshed every 30 seconds):

5 Headline Tiles: Companies, Live Channels, Callers Waiting, Agents Online, and Live Queues across the entire cluster.
Companies Live Table: Real-time activity per tenant.
Daily Call Volume by Company & Company Comparison Table: Compares received, answered, abandoned, answered %, and SLA % across all tenants.
Company Drill-Down Selector: Use the Company dropdown at the top right (Platform overview vs. any individual company) to inspect a specific tenant's Admin Dashboard without switching accounts.

2. System Live (`/apps/systemlive`)

Open Applications → System Live for a real-time cluster-wide view of SIP endpoints and active call legs:

Endpoints Tab: Lists every SIP endpoint (<companyId>_<ext> and trunk providers) with its Caller ID, Resource, State (Online / Offline, polled every 60 seconds), and Peer Status.
Channels Tab: Lists every active Asterisk channel with Unique ID, Caller Name, Caller Number, Destination, Start Time, Duration, Direction, and Call Type.

3. System Tools (`/settings/systemtools`)

Open Settings → System Tools to inspect SBC health, manage automatic OpenSIPS IP bans, and rebuild the Asterisk realtime dialplan across four operational cards:

Card 1: SBC Health (`panoramix` & `rtpengine`)

Streams live telemetry from the OpenSIPS Session Border Controller:

Row	What It Reports
`Media (RTPEngine)`	Lists each media relay node (`udp:rtpengine:22222`) as `In use` or `Unreachable` (with `since <HH:mm>`). An unreachable media node warns that new calls connect without audio.
`Shared memory`	Shows `<N>% of 32 MB in use (warning at 80%)` with a progress bar that turns amber above threshold.
`Process memory`	Shows `<N>% of 16 MB in the busiest process (warning at 80%)` naming the busiest OpenSIPS worker's role and PID.
`Slow SIP processing`	Shows `None in the last hour.` or the count, slowest duration, and last 10 slow SIP messages exceeding the threshold (`300 ms`).
`Call legs`	Compares active legs across `OpenSIPS N · Asterisk N · RTPEngine N` and flags a leak warning if a discrepancy persists for 5 minutes.
`Connections`	Shows `Browser desks N · TLS N · TCP N` (one WebSocket connection per signed-in Desk browser softphone).

Card 2: Current Bans (Live OpenSIPS IP Ban Feed)

Whenever OpenSIPS bans a source IP address (for 1 hour), it pushes the event immediately to the control plane and displays it in Current bans (newest first, updated live over SSE without refreshing):

Ban Reason Tags:
- PIKE: SIP packet flood / rate-limit exceeded.
- GEO: Source IP country blocked by the SBC's GeoIP policy.
- PATTERN: SIP username did not match the required <companyId>_<4-digit-extension> pattern.
- AUTH: Too many failed SIP password attempts (401/403/407 — default 10 failures within 10 minutes).
Lifting a Ban: Click Unban on any row to immediately remove the IP from OpenSIPS's ban cache (Ban lifted for <ip>).

Card 3: OpenSIPS IP Ban (Manual Check & Unban)

To check or unban an IP address that may have been banned before the last hour or to query OpenSIPS's cache directly:

Enter the IPv4 Source IP address (e.g., 203.0.113.45).
Click Check to query OpenSIPS directly (<ip> is banned or <ip> is not banned).
Click Unban to clear the ban immediately.

Card 4: Dialplan (`Rebuild dialplan`)

Click Rebuild dialplan to regenerate the Asterisk realtime dialplan (ast_config) for every company on the platform. Use this whenever a newly provisioned company, queue, or auto attendant needs to take calls immediately without waiting for the scheduled background sync.

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