Sirius Telefonix User Guide
Last updated · cacofonix 3.4.28 · fulliautomatix 1.0.33 · getafix 3.2.65
Welcome to the official user and administrator guide for Sirius Telefonix, the multi-tenant cloud PBX and contact center platform.
Platform Applications
Sirius Telefonix is delivered through two web applications plus this user guide:
| Application | URL | Primary Users | Purpose |
|---|---|---|---|
| Agent & Supervisor Desk | https://desk.<domain> | Agents, Supervisors | Always-open live workspace with built-in WebRTC softphone, live queue pane, call controls, 5-tab CRM customer workspace, floor wallboard, live call monitoring, alerts, quality assurance, workforce management, and ad-hoc/scheduled reports. |
| Admin Console | https://ui.<domain> | Company Admins, System Admins | Configuration and administration portal for users, extensions, SIP phones, phone numbers (DIDs), queues, teams, IVR auto attendants, conferences, alert rules, QA scorecards/sampling rules, WFM shifts, call history logs, and historical reports. |
| User Guide | https://docs.<domain> | Everyone | Version-locked product documentation deployed alongside your Sirius Telefonix cluster. |
Find Your Guide by Role
| Role | Where You Work | Start Here |
|---|---|---|
Agent (User) | Desk (desk.<domain>) | Signing In & Sessions → Browser & Audio Setup → Desk Overview & On-Duty Flow |
Supervisor (Supervisor) | Desk (desk.<domain>) & Console (ui.<domain>) | Floor Wallboard & TV Mode → Live Monitoring (Listen, Whisper, Barge) → Quality & Workforce Management |
Company Admin (Admin) | Admin Console (ui.<domain>) | Admin Console Overview → Users & Teams → Queues, Auto Attendants & Conferences → Alert, QA & WFM Policies |
System Admin (System Admin) | Admin Console (ui.<domain>) | Tenants (Companies) & SIP Trunks → Platform Operations, SBC Health & IP Bans |
Quick Reference
Looking for dialplan star codes (*29, *33, *<ext>), dialable number rules, or common troubleshooting answers? Jump straight to Feature Codes, Number Formats & FAQ.